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Gen. Jarosław Dąbrowski 139 32-600 Auschwitz
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Read before you arrive
1.The Regulations define the rules for the provision of services, liability and stay on the premises of the Hotel and are an integral part of the agreement, which is concluded by signing the registration card, as well as by making a reservation or paying an advance or the entire amount due for the stay at the Hotel. By performing the above actions, the Guest confirms that he has read and accepts the terms of the Regulations.
The Statute defines the rules of service provision, liability and accommodation in the area of the Hotel and it is integral part of the contract concluded by the signing the registration card, as well as by making a reservation and advance payment or full payment for the stay in the Hotel. Guests confirm that they are acquainted with the Statute and accept all conditions.
2. The Regulations apply to all Guests staying on the premises of the Hotel Dąbrowski.
The regulations are applied to all Guests staying at the Hotel Dąbrowski.
3. The Regulations are available for inspection at the hotel reception.
The Hotel regulations are available to read at the Reception.
1.Hotel rooms are rented for hotel days.
The rooms are reserved for a hotel day.
2. The hotel day lasts from 3:00 p.m. to 11:00 a.m. the following day.
Hotel day starts at 3 pm and ends at 11:00 am on next day.
3. When a special event with music takes place at the Hotel, the night time silence does not apply.
The hotel is not obliged to inform guests about the special occasion before check-in.
When an occasional party with music is held in the Hotel, curfew does not apply.
The hotel is not obliged to inform guests about the occasional party before check-in.
4. The Guest should inform the Reception about the request to extend the hotel day as soon as possible. The hotel may not consider the request to extend the stay in the event of using all the accommodation places (rooms) or in the case of Guests not complying with the applicable regulations.
If the Guests want to stay longer, they should inform Reception as soon as possible. The Hotel may refuse to extend the stay when it is fully booked or if the Guests do not comply with the rules.
5. The Hotel reserves the right to refuse to extend the Guest's stay at the Hotel if full payment for the current stay has not been made.
The Hotel can refuse to extend the Guests' stay at the Hotel when the Guests did not make the full payment for the previous stay.
1.The basis for checking in a Guest is to present an ID with a photo to the Reception employee and sign the registration card.
The Guests can be checked in at the Reception on the basis of a document that contains a photograph and after signing the check-in card.
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2. A hotel guest may not transfer the room to third parties, even if the payment period for the stay has not expired.
Only Guests with the reservation are allowed to stay in the room and they are not allowed to pass the room to other people, even though the stay they paid for, has not finished yet.
3. Persons not registered at the Hotel may stay in the hotel room as guests from 7:00 a.m. to 10:00 p.m. After 10:00 p.m. a fee for the person's stay must be paid.
Visitors should leave the Hotel before 10 pm or the Guests would be required to pay for the visitor's stay at the Hotel
4. The Hotel may refuse to accept a Guest who, during a previous stay, violated the Regulations, caused damage to hotel property or the property of Guests, Hotel employees or other persons staying at the Hotel.
The Hotel may refuse to accept the Guests who violated the Hotel regulations during their previous stay, or caused damage to the Hotel or other guests' property as well as the Hotel staff or other people residing in the Hotel.
5. If the room reservation is not cancelled by 6:00 p.m. on the day of arrival or if the Guest fails to arrive at the hotel on the scheduled date, the deposit will not be refunded.
The deposit is not refunded in case of cancellation of the reservation after 6 pm and non-arrival.
6. If the Guest cancels their stay during the hotel day, the Hotel will not refund the fee for that hotel day.
In case of cancellation during the hotel stay, the Hotel does not refund the payment for the day the cancellation is made.
7. To cancel or change your reservation, please contact the reception by phone +48 33 841-14-82 or in writing to the following e-mail address: recepcja@hoteldabrowski.pl
In order to cancel or change your reservation, please contact the reception by phone
+48 33 841-14-82 or by writing to the e-mail address: sekreta@hoteldabrowski.pl
8. Cancellation of a reservation is free of charge, except for reservations made via www.booking.com, where this is specified in the regulations or in the case of other/group reservations covered by the agreement.
Cancellation of the reservation is free, except for reservations made by www.booking.com, where it is specified in the regulations or in the case of other / group reservations covered by the contract.
1.The hotel provides services in accordance with its category and standard.
The Hotel provides services in accordance with its category and standard.
2. In the event of any reservations regarding the quality of services, the Guest is asked to report them immediately to the Reception Desk, which will enable the staff to improve the standard of services provided.
In case of any objection concerning the services provided by the Hotel, the Reception should be notified about this fact as soon as possible.
3. The hotel is obliged to provide guests with:
The Hotel is obliged to provide the Guests with:
– conditions for comfortable and peaceful rest,
– conditions for comfortable and peaceful relaxation
– security of stay, including the security of keeping information about the Guest confidential,
– safe residence, including security of information about the Guests;
– professional and courteous service in all services provided at the Hotel,
– professional and polite staff of all hotel services;
– cleaning the room and making necessary repairs to equipment during the Guest’s absence, and in his presence only if he expresses such a request.
-cleaning the room and repairing the equipment during the absence of the Guests, or in their presence if they wish.
4. Additionally, at the Guest's request, the Hotel provides the following services free of charge:
If the Guests wish, the Hotel can provide them with Free Hotel Services, such as:
– providing information related to your stay and travel,
– giving information about stays and journey
– wake up at the set time,
-wake up calls,
– storing money and valuables in the hotel deposit box during the Guest’s stay at the Hotel, subject to § 6 section 4 of the Regulations,
– keeping money and properties in the Hotel's safe during the stay in accordance with the restrictions stated in the Statute,
– storing Guest’s luggage,
-safe keeping of the luggage.
– ordering a taxi.
-call a taxi
1. Children under 14 years of age should be under the care of an adult on the Hotel premises. Legal guardians are financially liable for any damage caused by the children.
Children under 14 should be accompanied by an adult person. Adult person is responsible for any damage resulting from the operation of the children in the Hotel.
2. The hotel guest bears full financial responsibility for any damage or destruction of the hotel's equipment and technical devices resulting from his fault or the fault of people visiting him.
The Guest takes the full financial responsibility for any damage of the hotel's technical equipment and facilities resulting from their fault or their visitors' fault.
3. In the event of a breach of the provisions of the Regulations, the Hotel may refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the Hotel's demands, settle the amount due for previous services, pay for any damage and leave the Hotel.
In case of breaching of the terms and conditions of the Statute, the Hotel may refuse to provide services to the person who violates them. Such person is obliged to promptly respond to the demands of the Hotel, settle the claim for past benefits, pay for any damage and to leave the Hotel.
1. The hotel is not liable for any loss or damage to items brought in by persons using its services.
The Hotel is not responsible for any loss or damage to properties of people staying at the hotel.
2. The hotel is liable for the loss of or damage to money, securities, valuables or items of scientific or artistic value only if such items have been deposited in the hotel depository for safekeeping.
The Hotel is responsible for damage to money, documents or properties unless given to the Hotel for safe keeping by the Guests.
3. The hotel reserves the right to refuse to accept valuable items, large sums of money, items that pose a threat to safety and bulky items that cannot be placed in the deposit.
The Hotel has the right to refuse safe-keeping of items in the safe, such as: valuables, considerable sum of money, dangerous items and properties which are too big to be kept in the safe.
4. The Hotel is not liable for any damage or loss of a car or other vehicle belonging to the Guest, or any items left in it, regardless of whether these vehicles were parked in the hotel car park or outside the hotel premises.
The Hotel is not responsible for any damage and loss of the car or any kind of vehicle belonging to the Guests as well as items left in the vehicle regardless of leaving them at the hotel parking lot or not.
1. Personal belongings left in the hotel room by a departing Guest will be sent to the address indicated by the Guest at his/her expense.
All the items left by the Guests can be sent to the indicated address at the expense of the Guests.
2. If the Guest does not provide instructions to return the items left behind, the Hotel will store the above items for a period of three months and food items will be stored for 24 hours.
In case of not receiving the information about sending left items back, the Hotel keeps them for period of three months. Groceries are kept by 24 hours.
1.The hotel has a night time silence from 10pm to 6am.
Bed time in the Hotel starts at 10 pm and ends at 6:00 am
1.Guests have the right to file complaints if they notice any deficiencies in the quality of services provided.
The Guests have the right to make a complaint if any deficiencies in the quality of service are identified.
2. All complaints are accepted by the Reception.
All complaints are received at the reception desk.
3. The complaint should be filed immediately after noticing the deficiencies in the standard of services provided. Complaints after the guest's departure will not be considered.
Complaints should be made as soon as possible when the failure of services provided occurs.
Complaints after guest's departure will not be accepted.
1. Smoking is strictly prohibited in the Hotel and its immediate vicinity, except in designated areas intended for this purpose.
Smoking is not allowed in the Hotel, except for designated areas outside.
2. The Guest consents to the storage and processing of personal data in accordance with the Personal Data Protection Act (Journal of Laws of 2002, No. 101, item 926, as amended) by Hotel Dąbrowski, and to the Guest's use of other services provided by the Hotel.
The Guests are obliged to give consent for their personal data to be processed for the purposes of Hotel Dąbrowski.
3. By accepting the booking conditions, you consent to the processing of personal data for promotional and marketing purposes.
When accepting the registration, you consent to the processing of personal data for promotional and marketing purposes.
4. It is prohibited to make excessive noise on the hotel premises, cause unpleasant odours or do other things that disturb, harm or irritate other hotel guests.
It is not allowed to make an extend noise, cause unpleasant smell and any other kinds of behavior that could disturb or cause damage to the Guests.
5. Guests are not allowed to make any changes to hotel rooms and their equipment, except for minor rearrangements of furniture and equipment that do not affect their functionality and safety of use.
Guests are not allowed to make any changes to hotel rooms or equipment, except for minor changes in furniture and equipment, without compromising their functionality or safety.